Privacy Policy

Privacy Policy

Introduction

Welcome to https://home-care-lozano-texas.primarycareaid.com! We, Home Care Lozano Texas (referred to as “we,” “us,” or “the Company”), are dedicated to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://home-care-lozano-texas.primarycareaid.com.
  2. All associated mobile applications and online services.
  3. Interactions through various channels, such as email, telephone, or text messaging.

Please note that this policy does not extend to third-party platforms, apps, products, or services linked from our website, which have their own privacy policies governing data collection and usage.

Processing Activities

Your privacy is respected across multiple touchpoints:

  1. Account Creation and Usage: When you create an account with us or use our services as an authorized user, we collect and process personal information necessary for account management.
  2. Website Visits: We track visits to our websites linked to this Privacy Policy to analyze trends, administer the site, and gather demographic data.
  3. Communication: Whether it’s through newsletters, emails, phone calls, or text messages, we communicate with you while respecting your privacy preferences.

Personal Data Collection

We collect various categories of personal information, including:

  1. Account Details: Name, user name, email address, and password (hashed and encrypted).
  2. Payment Information: Credit/debit card numbers, expiration dates, and billing addresses (securely stored and processed by trusted third-party payment gateways).
  3. Financial Data: Banking information for direct deposits or transactions related to our services.
  4. Purchase History: Records of products or services purchased from us, including quantities and transaction amounts.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) and mobile phone numbers for push notifications and analytics (optional).
  6. Location Data: GPS coordinates when you use our location-based services (with your consent).
  7. Feedback and Reviews: Comments, suggestions, and ratings provided by users to improve our products and services.
  8. Social Media Information: Publicly available data from social media platforms when users choose to connect their accounts for seamless experiences.
  9. Product Interaction: Details about how you interact with our products, such as usage patterns and preferences.

We collect this data through direct input by users, tracking technologies, analytics tools, and partnerships with third-party service providers.

Cookies

Cookies are small text files stored on your device to enhance user experience and gather analytics:

  1. Strictly Necessary: Essential for website functionality, ensuring basic interactions work correctly.
  2. Preference Cookies: Remembering user preferences, such as language or location, to provide a personalized experience.
  3. Analytics Cookies: Tracking website usage and providing insights to improve our services (through reputable analytics providers).

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes:

  1. Legal Obligations: We may need to keep certain data to comply with laws, regulations, or legal processes.
  2. Business Needs: Data is retained for as long as necessary to provide services, resolve disputes, and enforce our terms of service.

Once the retention period expires or upon your request, we delete or anonymize the data, ensuring it can no longer be associated with you.

Security Measures

We implement robust security practices to safeguard personal information:

  1. Encryption: Data in transit and at rest is encrypted using industry-standard protocols.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  3. Access Controls: Our systems have access controls to ensure that only authorized personnel can access sensitive data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately at the details provided below, and we will take prompt action to rectify it.

Your Rights (Subject to Local Laws)

Depending on your location, you may have certain rights regarding personal data:

  1. Access: Request access to the personal information we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data under specific conditions.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for legitimate interests.
  7. Non-Discrimination: Assert that you will not be subject to automated individual decision-making or profiling.
  8. Appeals/Complaints: File appeals or complaints with our privacy team or relevant supervisory authorities.

To exercise these rights, please contact us using the details provided below. We aim to respond promptly and provide assistance as required by law.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be published on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please contact us:

We value your trust in our privacy practices. Your feedback and concerns are welcome, and we will use them to continuously improve our data handling procedures.